Client Testimonials

Tennessee businesses and local government agencies trust Pinnacle IT to keep their technology secure, reliable, and ready to grow.

From our Google Business Profile

5.0 average — real, verified customer reviews

"Joe and the team at Pinnacle IT have proven to be an invaluable asset to us. As our business has grown, we have realized the need to have professionals on our side for IT services. They are always super helpful in explaining things, and never try to sell us on goods and services we don't truly need. Even though we are not in the same time zone, it gives us great peace of mind knowing they have us monitored 24/7, 365."

Nathan Van Gundy
Google Review

"Our company has been very pleased with Pinnacle IT. We have known the owner for several years and he has very high integrity. He says what he means and does what he says. IT support can feel overwhelming, especially when technology is so rapidly evolving. However, I can always trust that Joe is telling us the truth and taking care of us properly without overselling us on things that we don't need or want. When something in our health care business isn't functioning correctly, his company quickly gets us put back together so we can serve our patients. Very grateful for him and his team."

Carmen Quirk
Google Review

"Pinnacle IT and in particular Joe has been good to work with. Started out with just protection from malware, ransomware and other nefarious things that come through the web connections, but because he has done that so well we have also handed more of our IT work to Pinnacle. We used to have our own IT guy inside but things are not that simple anymore and we need a professional team. I would definitely recommend him and Pinnacle IT to anyone in need of IT services."

Tyrrell Smith
Google Review

"Pinnacle IT did an outstanding job installing our new servers and security system. They have been incredible people to deal with. We highly recommend Joe and his team at Pinnacle!"

Jon Kraus
Google Review

"Joseph and his team are a God send! We needed an IT company that could work with our Macintosh equipment. Joseph assured me that they could take care of our needs and they have done just that. We are so happy to have found them. If we have questions or concerns they are there to help anytime. Pinnacle IT is the best company around!"

Audrey Wheeler Orthodontics
Google Review

"I really can't say enough about Pinnacle IT. We were trying to do our IT in house. Let's just say it was time consuming and not in our field of expertise. When Pinnacle IT came in, they evaluated our current situation. Then they made recommendations that fit OUR business. I capitalize our, because the plan was personalized for our needs. When we were onboarded, the stress was immediately taken away. We had someone to take care of us. That is a huge reassurance. If you are looking for a business with integrity and knowledge, I recommend Pinnacle IT."

Kelly Jones
Google Review

"Joe and Pinnacle IT have been a lifeline for our business. After years of struggles to maintain consistent service in our building, Joe has been committed to setting us up for success. He is prompt to respond to our issues, and clearly walks us through any troubleshooting. We are so grateful!"

Margaret Stolfi
Google Review

"I am a County Finance Director and we use Pinnacle for our needs across our county government. Joe and his team are quick to respond and assist us with anything we have thrown at them so far. This includes helping with a complicated Jail networking system. Can't speak highly enough of them."

Tyler Arms
Google Review — County Finance Director

More from clients we've served

"Pinnacle IT transformed our IT from a constant headache into a competitive advantage. Their response times are incredible and their security recommendations are spot-on."

Jennifer M.
COO, Regional Healthcare Practice

"We sleep better knowing Pinnacle is monitoring our systems 24/7. They caught and stopped a phishing campaign before anyone clicked a bad link."

David R.
CEO, Manufacturing Firm

"The team migrated us to Microsoft 365 with zero downtime and trained our staff so well that support tickets dropped by 60% in the first quarter."

Sarah T.
Operations Director, Logistics Company

"Honest, local, and technically excellent. Pinnacle doesn't try to sell us things we don't need — they fix what matters and plan for what's next."

Michael K.
Founder, Professional Services Firm

"Their compliance guidance helped us pass our SOC 2 audit with no findings. The documentation and evidence they prepared saved us weeks of work."

Amanda L.
CISO, SaaS Startup

"Pinnacle IT understands the unique demands of municipal IT — tight budgets, public records, and the need for 24/7 uptime. They're a trusted extension of our team."

Karen W.
County IT Director

"Best IT partner we've ever had. They're proactive, explain things in plain English, and treat our business like it matters."

Robert C.
President, Construction Group

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